Refund Policy

1. Refund Eligibility

Refund eligibility depends on the fare type, airline policy, and timing of cancellation. Below are the general guidelines:

Fare Type	Refund Policy	Cancellation Fee
Refundable	Full refund before departure	Airline specific
Partially Refundable	Partial refund allowed	25-50% of fare
Non-Refundable	No cash refund	100% of fare
Basic Economy	No refund allowed	No changes permitted

2. Cancellation Timeframes

Full Refund Eligibility

• Cancellations made 24 hours after booking are eligible for full refund
• Cancellations made more than 7 days before departure (for refundable fares)
• Airline-initiated cancellations or schedule changes
• Medical emergencies with proper documentation

Partial Refund Eligibility

• Cancellations made 3-7 days before departure
• Partially refundable fare types
• Name corrections that require rebooking

No Refund

• Cancellations made less than 72 hours before departure
• Non-refundable fare types
• No-show passengers
• Basic Economy tickets

3. Refund Process

How to Request a Refund

1. Log in to your Fly My Budget account
2. Navigate to "My Bookings" section
3. Select the booking you wish to cancel
4. Click "Request Refund" and follow the prompts
5. Submit required documentation (if applicable)

Refund Processing Time

• Credit Card Refunds: 7-10 business days
• Debit Card Refunds: 10-15 business days
• Bank Transfer: 15-20 business days
• Travel Credits: Immediate (24-48 hours to appear)

4. Travel Credits

When cash refunds are not available, we may offer travel credits as an alternative:

• Valid for 12 months from date of issue
• Can be used for any Fly My Budget booking
• Transferable to family members (with documentation)
• Can be combined with other payment methods
• Non-transferable to third parties

Travel Credit Exclusions

• Cannot be used for insurance fees
• Not valid for seat upgrades
• Cannot be exchanged for cash
• Not applicable to third-party services

5. Special Circumstances

Medical Emergencies

Full refund may be available for medical emergencies with proper documentation:

• Doctor's certificate or hospital records
• Documentation must be submitted within 14 days
• Applies to passenger and immediate family members
• Processing fee may apply (typically $50-100)

Bereavement

Special consideration for bereavement situations:

• Death certificate or obituary required
• Applies to immediate family members only
• Full refund or change fee waiver available
• Must be submitted within 7 days of passing

Military Duty

• Official military orders required
• Full refund available for active duty deployment
• Applies to all fare types
• No cancellation fees applicable

6. Airline-Specific Policies

Refund policies may vary by airline. Below are general guidelines for major carriers:

Major US Airlines

• American Airlines: 24-hour full refund policy
• Delta Air Lines: No change fees on Main Cabin and above
• United Airlines: 24-hour flexible booking policy
• Southwest Airlines: No change fees, credits don't expire
• JetBlue Airways: 24-hour cancellation policy

International Airlines

• Emirates: Flexible booking options available
• British Airways: 24-hour refund policy
• Lufthansa: Fare-dependent refund policies
• Air Canada: 24-hour cancellation window

7. Force Majeure

In cases of force majeure events, the following applies:

• Natural Disasters: Full refund or rebooking option
• Political Unrest: Travel advisory-based refunds
• Pandemics: Government guideline-dependent policies
• Terrorism: Full refund for affected destinations
• Strikes: Airline-specific policies apply

8. Dispute Resolution

If you disagree with a refund decision:

1. Contact our customer service within 30 days of decision
2. Provide all relevant documentation and booking details
3. Request escalation to a senior representative
4. If unresolved, contact your credit card company for chargeback
5. Final recourse: Small claims court or arbitration