1. Booking Requirements
Passenger Information
All bookings must include accurate and complete passenger information:
- Full Legal Name: Must match government-issued ID exactly
- Date of Birth: Required for age verification and pricing
- Contact Information: Valid email and phone number
- Emergency Contact: Optional but recommended
Travel Documentation
- Domestic Flights: Valid government-issued photo ID required
- International Flights: Valid passport with minimum 6 months validity
- Visa Requirements: Passenger responsibility to verify requirements
- Minor Travel: Consent letter required for unaccompanied minors
Important: Incorrect passenger information may result in denied boarding. Name corrections may incur fees up to $200 per passenger.
2. Booking Process
Step 1: Search and Select
Enter your travel details, compare available options, and select your preferred flight.
Step 2: Passenger Details
Enter accurate passenger information exactly as it appears on government documents.
Step 3: Additional Services
Optional: Add baggage, seat selection, travel insurance, and other services.
Step 4: Payment
Complete payment using accepted methods. Review all details before confirming.
Step 5: Confirmation
Receive booking confirmation via email with all flight details and booking reference.
3. Payment Methods and Policies
Accepted Payment Methods
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: All major debit cards with Visa/MasterCard logos
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Bank Transfer: For bookings over $2,000 (3-5 day processing)
- Travel Vouchers: Fly My Budget and airline-specific vouchers
Payment Security
- All transactions encrypted with SSL technology
- PCI DSS compliant payment processing
- No credit card information stored on our servers
- 3D Secure authentication for enhanced security
Billing and Currency
- All prices displayed in USD unless otherwise specified
- Foreign transaction fees may apply for international cards
- Billing address verification required for fraud prevention
- Multiple payment methods allowed for single booking
4. Fare Types and Restrictions
| Fare Type |
Changes Allowed |
Advance Purchase |
Seat Selection |
| Basic Economy |
No changes |
None required |
Assigned at check-in |
| Economy |
With fee |
None required |
Free at booking |
| Premium Economy |
With reduced fee |
None required |
Free anytime |
| Business |
Free changes |
None required |
Free anytime |
| First Class |
Free changes |
None required |
Free anytime |
Note: Fare restrictions vary by airline. Always check specific airline policies before booking.
5. Booking Modifications
Name Changes
- Minor Corrections: Up to 3 characters, $50 fee
- Major Changes: Full name changes, $100-200 fee
- Legal Name Changes: Marriage, divorce documentation required, $75 fee
- Basic Economy: No name changes allowed
Date and Time Changes
- Changes subject to fare difference and change fees
- Same-day changes available for eligible fares
- Standby options for elite status members
- Weather-related changes may be fee-waived
Route Changes
- Complete cancellation and rebooking required
- Subject to new fare availability and pricing
- Original fare rules apply to cancellation portion
- Not allowed for Basic Economy fares
6. Group Bookings
Group Definition
- Small Groups: 10-24 passengers
- Large Groups: 25+ passengers
- Group Discounts: Available for 10+ passengers on select routes
Group Booking Policies
- Deposit required: $50 per passenger
- Final payment due 30 days before departure
- Name list required 21 days before departure
- One free name change per 10 passengers
- Group coordinator contact required
Group Modifications
- Changes allowed until final payment date
- Passenger substitutions permitted with fee
- Minimum group size must be maintained
- Cancellation penalties apply after final payment
7. Special Assistance Requirements
Medical Assistance
- Notify at least 48 hours before departure
- Medical certificate may be required
- Wheelchair assistance available at no extra cost
- Portable oxygen concentrator policies vary by airline
Unaccompanied Minors
- Age requirements: 5-14 years (varies by airline)
- Fee: $100-150 each way
- Parent/guardian contact required at both ends
- Photo ID required for pickup person
Pet Travel
- Small pets in cabin: $125-200 each way
- Larger pets in cargo: $200-500 each way
- Health certificate required within 10 days
- Breed restrictions may apply
8. Booking Confirmation and Documentation
Confirmation Requirements
- Booking reference number (PNR) provided immediately
- Email confirmation sent within 5 minutes
- Mobile boarding pass available 24 hours before departure
- Physical check-in required for international flights
Required Documentation at Airport
- Domestic: Government-issued photo ID
- International: Passport, visa (if required), boarding pass
- Minor: Birth certificate, consent letter (if traveling alone)
- Special Assistance: Medical documentation if applicable
Check-in Times: Domestic flights: arrive 2 hours before departure. International flights: arrive 3 hours before departure. Late arrivals may result in denied boarding.
9. Booking Disputes and Resolution
Common Issues
- Double Bookings: Contact immediately for refund
- Incorrect Information: Report within 24 hours for correction
- Payment Issues: Provide transaction details for investigation
- Schedule Changes: Airline-initiated changes entitled to compensation
Resolution Process
- Contact customer service immediately
- Provide booking reference and issue details
- Allow 24-48 hours for investigation
- Request escalation if not resolved
- Final option: Chargeback through credit card company
Last Updated: January 15, 2024